Home Care Success Stories

At Home Care Assistance, we believe in providing superior service to all of our clients. Our commitment to excellence and strong reputation as the live-in specialists make us the trusted home care company in North America. Read what our clients are saying about the quality of our care:

Home Care Assistance Client Reviews

I’m delighted to share my incredible experience with Domenic and his team at HomeCare Assistance of Barrie. Our family was very suddenly faced with a need for PSW assistance for mom (early dementia stage) after a fall and subsequent surgery. I was able to reach Domenic on a Sunday and had a full complement of skilled, compassionate, professional and patient ladies to care for mom for the upcoming week. I learned very quickly that it wasn’t just about providing assistance – the PSW team is so engaged and gentle with an anxious anxious and scared elderly woman – mom always looked forward to their arrival. This experience – still continuing as we do not look forward to losing this wonderful addition to our care family- was seamless, professional, compassionate and filled with kindness and gentle guidance. I would be remiss not to mention that during the pandemic and related quarantines in mom’s retirement home, we always felt such comfort knowing that Domenic’s team could go in as the family’s proxy if necessary and care for our mom as we would ourselves. This has been – and continues to be- a lifesaver for us. What a gift to be able to have such lovely ladies – Jamie and Vedwattie in particular- help our mom navigate this challenging transition in her life. Highly highly recommend this service and the wonderful team Domenic has assembled. We could not be more pleased and relieved!

—Doris M.

Home Care Assistance is hands down, the best employer I have ever worked for. I feel valued, appreciated, and respected as a PSW; especially one who is new to the field. I have been welcomed and supported through my entire journey since day one. I can honestly say I feel lucky to have found such a wonderful team to work with.

—Susan U.

Hi Domenic,

Just updating you to let you and Deborah know that everything is working out beautifully. Michelle is fantastic. Mom’s initial resistance has vanished. I think making a new “friend” has made all the difference to her. They get along superbly – couldn’t have asked for a better match. Michelle is absolutely wonderful. Thanks so much for helping us out here. Very much appreciated!



Dear Domenic and Tammy,
I would like to thank you both for all your help and support as my mother, Mary G., recovered from hip surgery.
Your organization and the care workers that helped my mom convalesce were above what we ever expected. My mother’s support staff truly put her first and were instrumental in her quick return to her regular activities.
It is obvious that you take a lot of pride in your company and that shows in the type of individuals that you employ.
Thank you and all your staff again for all that you did to make this a great experience in light of all that was going on.
Yours truly

— Angela C.

Good Morning Domenic,

It’s great to hear that Ashleigh will be doing the Sunday, it sounds like she and my grandmother have a great connection!

We have been very happy with the care that my grandmother has received this week. My mom has been keeping in touch with Tammy, Ashleigh, and Reba regarding the day to day. Sounds like my grandmother is eating (yay!) and enjoying the company quite a lot.

We are very appreciative of how quickly you set up care for us and how wonderful Reba and Ashleigh have been. I will chat with my mom at some point this weekend and one of us will get in touch if we have any further questions or needs but I think all is great for now!

Thanks again. Have a wonderful weekend!

— Lisa

“The outstanding care and concern I received from your staff and you personally was simply wonderful. I am so grateful. Thank you.”

— Barbara Earle Jutras

“I must tell you how much I appreciate Jordana in many many ways. Her kind soft friendly personality and her swift work habits are most admirable !!”

— Helen

“Hi Dominic and Deborah hope all is well with you. We are doing super. Totally loving Diana she is terrific. Mom is comfortable with Diana helping with personal care, and working in the kitchen with meals and clean up. Also the activities they have been doing seems to be bringing Mom’s mojo back. Truly a great match. I wanted to post a review but am only an email /online person. I’m not so good with computers so I have not joined any Facebook or the likes to post our review. Just wanted you both to know how happy my sister and I are with Diana and Home Care Barrie .
Thank you Wendy MacKenzie and Shelley Carville.
Five out of five.”

— Wendy MacKenzie and Shelley Carville

“While researching for a ‘companion’ for our Mother who suffers from stage 4 Alzheimer’s, we desired someone who not only understood the disease , but would know how to engage her, thereby increasing her quality of life.
I liked what I read on Home Care Assistances’ website and made the call. I spoke with Domenic, who was not only very helpful but most importantly designed a care plan that suited our family perfectly. He also had the perfect person in mind as well.. We are thrilled with his choice of companion! We even get glowing compliments from the long term care staff where she resides, on how wonderful and engaging our Mother’s companion is with her.
The overall professional, knowledgeable and friendly service provided by Home Care Assistance is greatly appreciated by our family. I highly recommend their company.”

— Gail Deere

“It’s never easy to realize that your family needs more help than the family can provide on its own, and the decision to reach for outside support can be difficult. In 2006, my mom was diagnosed with Parkinson’s disease. My parents live in a house on their own and for the past five years, I watched my mom’s mobility and level of independence steadily decrease, and my dad’s levels of stress and responsibility significantly increase. My sister and I looked into several home care organizations and ultimately, decided upon Home Care Assistance. We were impressed with their balanced approach to care, and their thorough and genuine efforts to get to know my mom and find a Caregiver best suited for her needs. Home Care Assistance has been a huge source of support for both my parents. With the help of her Caregiver, my mom can participate in the activities she loves without needing to depend on my dad to accompany her. My dad can now enjoy some relaxing time on his own. In many ways, Home Care Assistance has given my parents a part of their life back. It has been such a relief knowing that they are in such safe and professional hands.”

— Sessional Instructor, Dept. of Counselling Psychology, UBC

“Our family has been using Home Care Assistance services since October 2010 and recommend this company and their caregivers 100%. My mother has Alzheimer’s so we require personal care, companionship and light housekeeping duties. Carolina and her team of case workers really put the effort into finding the right match for the patient and their families. We have been fully supported from all members of the company and appreciate their personal touch.”

— Cathy S., Surrey

“My sincere thanks to you and your staff at Home Care Assistance for coming to my 11th hour rescue back in May. Your Caregiver helped me shower daily, made my bed, prepared meals and did some food shopping, light cleaning and the laundry. She was a gem, always on time, and her manner and demeanor exhibited her many years of experience as an expert Caregiver. She was dependable, calm, caring and trust worthy. I also enjoyed her lovely sense of humor. I also salute you for your flexibility in making the effort to accommodate a prospective client at the “last minute,” as well as your reasonable cost for the excellent care received.”

— Patricia L. Waller, Retired U.S. Diplomat

“My wife Carol had a hard two-year struggle with incurable cancer, declining steadily until life was hardly more than a pin-hole. The last year I arranged for a caretaker for weekdays, and had help from my daughters, but in the final month they needed help as well and I was no longer able to handle weekends and nights. We contacted Home Care Assistance, who provided round-the-clock attendants. I cannot really find the words to say how wonderful they were: highly competent, comforting and caring, endlessly patient and reassuring. They became family friends. Carol passed away – thankfully, in peace – clutching in her hand a little soft animal that one of the attendants had given her. It was symbolic of the relationship that had developed. I cannot praise and thank them enough.”

— Dr. Noam Chomsky

“Home Care Assistance raises exactly the right banner in promoting The Balanced Care Method as the foundation for all good care. In the rush of medical care systems that focus almost exclusively on problems, The Balanced Care Method encourages an approach which emphasizes creating strengths. For centuries we have known that better health in aging is tied to physical, emotional, social, and spiritual factors. Regardless of diseases, building on these basics of good health matters.
But beyond creating strengths for elders, families that emphasize Balanced Care will come to work together and understand more clearly how to cope with medical problems and illnesses. The secret is in the strength of the foundation of care. The rest then comes into clearer perspective; complex situations and decision-making during this time of life are better understood and engaged. Home Care Assistance is about foundation-building-for elders, families, supportive friends and, ultimately, for your health care team.”

— Dr. Dennis McCullough

Domenic is very prompt to reply to our concerns and the team is caring and supportive.

— Erica Baker

Home Care Assistance Barrie is an excellent choice for elder care. Domenic and Deborah made sure that the caregivers who helped to support and care for my 103 year-old mother, who was living in our home, were a good fit for us all. Domenic and Deborah were also very responsive to any questions or concerns we had. The caregivers were wonderful. Diane, Kayla, Janet, Laura and Comfort were all incredibly warm, professional, versatile and diligent. They provided great practical care, and sincere companionship and compassion for my mom, as well as excellent respite for us. We always knew she was in good hands with all of them, and we appreciated all the support immensely.

★ ★ ★ ★ ★

— Suzanne and Brian